Terms & Conditions Of Sale

Customer Service

Shipping & Delivery
We aim to deliver your items within the 48 hour timeframe quoted on checkout. Cut to size, bespoke, and painted orders/items may delay this. Free Shipping is available on orders for fittings only over £50, unless we have a special offer, or we have agreed that postage will be waived. Our logistics are taken care of via Royal Mail, Tuffnells, Interlink, DPD and UKMail. Depending on the order price, value, weight and length, we reserve the right to use any given combination of postage methods, to benefit delivery time and/or costs. While we offer an option for an alternative delivery address, in order to combat fraud we may have to deliver high value orders to the billing address of the credit card. If this isnt an option we may have to use alternative delivery methods to obtain security and/or identification. Please call us for more information. All shortages on a delivery must be notified to us within 7 days. International order times and charges may vary from any advertised times or rates, due to the nature of the goods that we supply. We do not ship tube abroad without prior arrangement. This is stated on item pages as well as the checkout flow.
Privacy & Security
We take security very seriously. Our system is SSL Secured, and is PCI compliant with regards to the capture and processing of credit and debit card details. We only keep your details until the payment is taken, at which point they are removed from our system. We keep your order details (minus payment information) on our system for up to 3 years, and paper copies will be kept for the UK HMRC recommended time of 6 years, for accounting purposes, as well as guarantee and warranty issues.
Returns & Replacements
We accept returns for faulty/incorrect items without question for up to 28 days from purchase. If you have changed your mind, you have 7 days from purchase date to return any goods (with the exception of cut rail/custom parts) to us for a full refund. You must pay return postage unless we have agreed to collect them.
Our ordering system is available 24 hours a day, and orders are processed between normal office hours (8.30am-5pm) Monday-Friday. Any orders placed outside of these hours will be processed in order of importance based on postage required, next day orders take priority over 48 hours, and so on. If you call to arrange a specific date, we will try our best to achieve this.
Payment, Pricing & Promotions
Promotions and deals can change often. Any codes given for discount can be revoked at any time without reason. Quotations given over the phone may not match internet prices, and promotions offered on the internet may not be available over the phone.
Changing Orders
All orders are changeable and refundable up until the point when they are despatched, or in the case of cut-to-size items, once they have been prepared. Once items are despatched, there is no way for us to recall the order, and items must be re-ordered or returned. We may at our discretion provide a deliver and return service for this reason, depending on viability - and an additional charge is often necessary.
Company Specifics
Key Clamp Store is a trading name of Pegasus Industrial Services Ltd. Registered in the UK Company No. 04032929. Our Registered address is; Pegasus Industrial Services, Little Fields Way, Oldbury, B69 2BT. Our UK VAT number is GB754256717 and our DUNS number is 220303726. For any further details contact us.

A Full copy of our terms and conditions are available: As a PDF here.